This policy explains how AROMAMATRIX handles business inquiry details, sample requests and project communication information from B2B buyers.
Last updated: July 15, 2026
We use inquiry information to understand your perfume project, prepare a practical response and continue business communication. We do not sell inquiry details to unrelated third parties.
This policy applies to information submitted through the AROMAMATRIX website, email, WhatsApp or other business communication channels connected to perfume OEM, ODM, private label, sample or supplier verification inquiries.
This website is intended for business users rather than children or consumer account holders. Please do not submit information that is not relevant to a business inquiry.
Depending on how you contact us, we may collect the following business information:
We use business inquiry information to review feasibility, prepare quotations, arrange sample communication, answer buyer questions, coordinate supplier verification, improve website content and maintain records related to project communication.
For example, if you select a quantity below the typical starting MOQ, we may use that information to mark the inquiry for feasibility review before recommending available options.
We may share necessary project information with internal team members, approved suppliers, packaging partners, freight forwarders, testing or documentation partners and professional service providers when needed to review or fulfill your request.
We may also disclose information if required by law, customs, shipping rules, dispute handling or legitimate supplier verification procedures. We do not sell business inquiry information to unrelated advertising lists.
The website may use basic cookies, browser storage, analytics tools or externally hosted resources such as web fonts to understand site performance and improve usability. Your browser may allow you to block or delete cookies, but some website functions may not work as intended.
Third-party communication platforms such as WhatsApp, email providers and hosting services process information according to their own terms and privacy policies.
We keep business inquiry information for as long as needed to respond to the request, manage project communication, support repeat inquiries, maintain business records, resolve disputes or meet legal and operational requirements.
We use reasonable administrative and technical measures to protect business information. No internet transmission or electronic storage method can be guaranteed as fully secure, so please avoid sending unnecessary sensitive personal information through open channels.
Because AROMAMATRIX serves international buyers, your inquiry information may be processed across borders through email, WhatsApp, website hosting, cloud storage, supplier communication or logistics coordination tools. By contacting us, you understand that international business communication may involve such transfers.
You may contact us to request correction, update or deletion of business contact information where applicable. We may need to keep certain records when required for order history, dispute resolution, compliance, accounting or legitimate business purposes.
You can also ask us to stop non-essential follow-up communication. Project-critical messages, order updates, sample dispatch details or compliance-related communication may still be sent when needed for an active inquiry or confirmed order.
For privacy questions or requests related to your business inquiry information, contact the AROMAMATRIX project desk.